BOOKING, TERMS and CONDITIONS

BOOKING, TERMS and CONDITIONS

BOOKING CONDITIONSIf you want to travel around Sicily with us you can contact us by telephone or email and we will be happy to give you all the information you need in order to make you choice

You can then book one of our tours by paying a € 300 deposit.

Once the deposit is transferred we will send you a written confirmation form and a package of extra information about the tour.

In order to complete your booking the payment of the remaining amount is required within ninety-one days before the first day of the tour.

All payments can be done by bank transfer. When you want to book a tour with us we will send you an email with all our bank details in order to complete the bank transfer.

Please before any booking read carefully the information below (Cancellation Policy, etc.)

 

CANCELLATION POLICY

Failure to pay the full amount by the payment due date will result in cancellation of the client’s reservation and will be as if the client had notified Paesaggio Sicilia Tours of cancellation.

Clients who cancel ninety-one days or earlier before the commencement of the tour will receive a full refund less 50€ for administrative charge.

Clients who cancel between ninety and twenty days before the commencement of the tour will receive a full refund less a 20% of the full tour costs for administrative charge and any other costs incurred by Paesaggio Sicilia Tours.

4. Clients who cancel less than twenty days before the commencement of the tour will be assessed 75% of the full tour cost. If the tour is cancelled by Paesaggio Sicilia Tours, the client will receive a full refund of all money paid.

NB: If you join the tour later, due to unforeseen delays or any other personal reason, you are kindly asked to notify Paesaggio Sicilia Tours immediately of this delay. If the client has kept Paesaggio Sicilia Tours informed, any refund will include only missed meals and unused entrance fees. Failure to inform Paesaggio Sicilia Tours of the delay will not result in any refund.
INSURANCE

Paesaggio Sicilia Tour is fully insured, with full public liability for any mishaps that are our responsibility.

An extra insurance for medical assistance is offered to all our clients and included in the final cost of each tour.
 

DISCLAIMERS

Payment for any tour is for all services listed as “included”, and for none others.  No substitutions for “included” items are permitted. Clients who do not avail themselves of any of the included services for any reason outside the responsibility of Paesaggio Sicilia Tours, are free to do so, but they will not be refunded for services not used. Likewise, no refund will be made for any part of itinerary not taken.

Responsibilities: We take full responsibility for all operations of Paesaggio Sicilia Tours.  We assume no responsibility for delays, losses, or damage to persons or property caused by any non- Paesaggio Sicilia Tours person, firm, corporation, or other entity providing hotel, transportation, restaurant, or other services incidental to these tours.

 


ITINERARIES MAY CHANGE  
Sicily is full of surprises (which is often part of its charm). Events, activities or places we were planning on can be cancelled or closed, or new, better options than what we had planned can appear suddenly. If we change some portion of the itinerary, it will be because we were forced to—in which case we will find an equally great substitute—or because there was a sudden opportunity to do something better. In either case, we will let you know as quickly as we can.

Open air activities, mountain excursions or trips to the islands are necessarily related to weather conditions:  severe conditions of bad weather may result into cancellation of the planned activities. No refund for this is due but we will find also in these cases a great substitute for the cancelled activities.

DISABILITIES AND SPECIAL DIETS

Any pre-existing disability that may require attention must be reported to us at the moment of the reservation in order to allow us to help you to evaluate whether or not to book your trip.

Any specific diet requirement must also be reported to us in order to better organise your meals without losing the pleasure of trying the delicious Sicilian specialities.

We are always a happy to help our clients when your special needs are compatible with the foreseen activities of the tour.

 

RESPONSIBILITIES  

We assume no responsibility for delays, losses, or damage to persons or property caused by any person, firm, corporation, or other entity providing hotel, transportation, restaurant, or other services incidental to these tours.

 

PRIVACY POLICY

Neither Paesaggio Sicilia Tour nor its members or affiliates will ever fully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party without first receiving your permission. Pictures of our guests will be published on our website and social network pages only with your permission.